Privacy Policy

Last Updated: November 3, 2025

1. Introduction

This Privacy Policy describes how HASHUP LTD ("we", "us", "our", or "the Platform") collects, uses, stores, and protects your personal information when you use our Service.

By using the HashUp platform, you consent to the collection and processing of your personal data as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using our Service:

Account Information: Email address, name, username
Authentication Data: OAuth credentials (Google), password hashes, OTP codes
Profile Information: Avatar, display name, bio, preferences
KYC Verification Status: Verification status and results (documents are processed by Didit and not stored by us)
Payment Information: Cryptocurrency wallet addresses, transaction details
Communication Data: Support messages, feedback, correspondence

2.2 Automatically Collected Information

We automatically collect certain technical information when you access our Service:

Device Information: Device type, operating system, browser type and version
Usage Data: Pages visited, time spent, clicks, interactions with features
Network Information: IP address, location data (country/city), ISP
Cookies and Tracking: Session cookies, analytics cookies, preference cookies
Security Logs: Login attempts, suspicious activity, fraud detection data

2.3 Third-Party Information

We may receive additional information from third-party services you connect to your account, such as Google OAuth or referral partners.

3. How We Use Your Information

We use your personal data for the following purposes:

3.1 Service Operations

Create and manage your account
Process authentication and authorization
Enable platform features and functionality
Process reward distributions and withdrawals
Manage referral programs and bonuses

3.2 Security and Fraud Prevention

Verify your identity and prevent fraud
Detect and prevent abuse, spam, and malicious activity
Conduct KYC (Know Your Customer) verification when required
Monitor and analyze security threats
Comply with legal and regulatory requirements

3.3 Communications

Send account-related notifications and updates
Provide customer support and respond to inquiries
Send platform announcements and policy changes
Deliver promotional content and offers (with your consent)

3.4 Analytics and Improvement

Analyze platform usage and user behavior
Improve and optimize Service performance
Develop new features and functionality
Conduct research and statistical analysis
4. Third-Party Data Sharing

We may share your personal information with trusted third parties in the following circumstances:

4.1 KYC Verification - Didit

For KYC (Know Your Customer) verification, we use Didit, a trusted identity verification service. By submitting KYC documents, you explicitly consent to:

Sharing your identification documents, photos, and personal information directly with Didit
Didit processing and storing your KYC documents according to their privacy policy
Platform receiving only verification results (pass/fail status) without storing your documents
Your data being used by Didit to comply with anti-fraud and anti-money laundering regulations

Important: We do not store your KYC documents on our servers. All documents are processed and stored exclusively by Didit. We only receive and store the verification status.

4.2 Service Providers

We may share data with service providers who help us operate the Platform:

Cloud Hosting: Infrastructure and data storage providers
Payment Processors: Cryptocurrency payment and withdrawal services
Analytics Services: Google Analytics, usage tracking tools
Email Services: Transactional and marketing email providers
Security Services: DDoS protection, fraud detection systems

4.3 Legal Requirements

We may disclose your information if required by law, legal process, or government request, or to protect our rights, property, or safety.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.

5. Data Storage and Security

5.1 Security Measures

We implement industry-standard security measures to protect your data:

Encryption of data in transit (HTTPS/TLS)
Encryption of sensitive data at rest
Secure password hashing algorithms
Regular security audits and vulnerability assessments
Access controls and authentication systems
Monitoring for suspicious activity and breaches

5.2 Data Retention

We retain your personal data for as long as necessary to:

Provide our Service and maintain your account
Comply with legal, tax, and regulatory obligations
Resolve disputes and enforce our agreements
Prevent fraud and abuse

Note: KYC verification status is retained as part of your account data. KYC documents are stored by Didit according to their retention policies.

5.3 Data Location

Your data may be stored and processed in servers located in various jurisdictions. By using our Service, you consent to the transfer of your data to these locations.

6. Your Rights and Choices

You have the following rights regarding your personal data:

6.1 Access and Portability

Request access to your personal data
Receive a copy of your data in a structured format
View and download your account information

6.2 Correction and Update

Update your profile information at any time
Request correction of inaccurate data
Modify your communication preferences

6.3 Deletion

Request deletion of your account and personal data
Subject to legal retention requirements
Some data may be retained for compliance and security purposes

6.4 Consent Withdrawal

Withdraw consent for marketing communications
Opt-out of non-essential cookies
Disable certain data collection features

Note: Withdrawing consent may limit your ability to use certain Service features.

6.5 How to Exercise Your Rights

To exercise any of these rights, please contact us through our support system or email. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and collect usage data.

7.1 Types of Cookies We Use

Essential Cookies: Required for authentication, security, and core functionality
Performance Cookies: Help us analyze how users interact with the Service
Functional Cookies: Remember your preferences and settings
Analytics Cookies: Google Analytics and similar tools for usage statistics

7.2 Third-Party Tracking

We use third-party analytics services such as:

Google Analytics - Website traffic and user behavior analysis
Advertising pixels - Conversion tracking and remarketing
Performance monitoring tools - Service uptime and error tracking

7.3 Managing Cookies

You can control cookies through your browser settings. However, disabling essential cookies may affect your ability to use certain features of the Service.

8. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately so we can delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Service features.

9.1 Notification of Changes

When we make significant changes, we will notify you via:

Email notification to your registered email address
Prominent notice on the Platform
Updated "Last Modified" date at the top of this page

Your continued use of the Service after changes to this Privacy Policy constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

HASHUP LTD

Company Registration Number: 16826925
Email: support@hashup.gg
Support: Contact us through the Platform support system

We will respond to your privacy inquiries within 30 business days.

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